Winstler Casino - Withdrawal of player's winnings has been delayed.

I deposited £25, won £130. Decided to withdrawal £120 at 22:00 on the (05/06/23) next morning I was up for work at 4am, notified an email requesting documents - I sent them all in. By 7am I got an email, saying I was all verified and now my withdrawal could be processed, got home at 6pm. noticed my withdrawal still wasn’t processed, I went to live chat ( who are all sarcastic and rude, as I have initiated contact three times, and they’re ALL awful) I’m then told, I have to wait a minimal of 36 hours, as it’s company policy, before anyone reviews my withdrawal .. then I was told … it’s up to the finance team if they want to process it. ( Major red flags ) .. I’m then told, if you withdrawal is processed, you could wait up to 7 days to receive your withdrawal.

believe all the reviews online folks , I’m not even betting on getting my money from these crooks. I am just absolutely .. shocked .. I truly wish I read reviews online before I joined here. It’s safe to say they won’t be getting another penny out of me.

when asked why players have to wait "36 hours as company policy" before withdrawing.. guess what no response. It’s because they want to wait until the last second of legal time, before considering processing a withdrawal, in hopes a player cancels their withdrawal.

if there any genuine kind, helpful staff who work for this sham of a website,

please do process my withdrawal . I cannot believe this awful experience, this is truly the worst experience I’ve ever had with online casino

Dear Duaynetill,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

But I was told once mt documents are approved, the withdrawal would be processed. My documents are all approved, now the story changed. I want this resolved.

Dear Duaynetill,

Have you received your withdrawal from the casino yet?

Dear Duaynetill,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.