The player from the United Kingdom expressed frustration with Winstler, as he had deposited over £1500 without any account verification, despite UK nationals being prohibited from depositing. The player, who faced restrictions on gambling sites in the UK, felt that the casino exploited this situation and had not received a response after reaching out for help. The Complaints Team investigated the issue but found that the player did not meet the criteria for assistance, as there was no indication that his winnings were confiscated due to his restricted status. Ultimately, the complaint was rejected due to the player's lack of response to follow-up inquiries.
Winstler Casino - Player’s account is blocked.
Amount: £1,000
Winstler Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Winstler Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Hi everyone.
just on a quick note. I signed up to Winstler from the UK and I have never been asked for any account verification.
I have deposited over £1500 to this company and I have seen on their terms and conditions that UK nationals are not permitted to deposit. Makes me very annoyed because if I had won anything I quite simply would have had my account closed but they are happy to take this money from me.
Im blocked for every gambling site in the UK and have a problem with gambling.
this company preys on UK nationals who cannot gamble on UK licensed platforms.
I understand it is my fault so no harsh comments 😂 but I have reached out to the company who do not contact me back at all …..
I’ll await some advice on you guys
Public
Public
2 months ago
Dear Arisaig11,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds or winnings have been confiscated due to being from a restricted country or if you informed the casino about your gambling problem before depositing. Nevertheless, it doesn’t seem that this is the case here, but correct me if I am wrong, please.
If there is anything else, we could help you with, do not hesitate to let us know, otherwise, we will close this complaint.
Thank you for understanding.
Best regards,
Kristina
