The player from Bavaria had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had communicated with the player regarding the standard processing times for withdrawals and had requested updates after the 14-day period. However, due to the lack of response from the player, the complaint was rejected as further investigation could not be conducted.
Winscore Casino - Withdrawal of player's winnings has been delayed.
Amount: €2,060
Winscore Casino
Safety Index:Below averageSafety Index
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5.7
Winscore Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
I have a payout since September 12th, 2024 and still haven't received the money after 5 days and I live in Germany
LG Oliver sc*****
Edited by a Casino Guru admin
Automatic translation:
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3 months ago
Dear olischoltner,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 months ago
Translation
So waiting 14 days for a payout is a disgrace from the casino, that is no longer a service, that is a disease
Automatic translation:
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2 months ago
Dear olischoltner,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
