The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
Winscore Casino - Withdrawal of player's winnings has been delayed.
Amount: €2,060
Winscore Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for a delayed payment
6d 21h 12m 17s
Case summary
2 days ago
Public
Public
3 days ago
Translation
I have a payout since September 12th, 2024 and still haven't received the money after 5 days and I live in Germany
LG Oliver sc*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 days ago
Dear olischoltner,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
3 days ago
Translation
So waiting 14 days for a payout is a disgrace from the casino, that is no longer a service, that is a disease
Automatic translation:
Complaint is pending and will be processed in 6d 21h 12m 17s
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
