Wins Royal Casino - Player believes that their withdrawal has been delayed.

No matter how many times I ask about withdrawal by live chat or email, Winsroyal will not withdraw.

The period has already been two months, and it has been refused to withdraw for more than four months, including KYC certification.

The first withdrawal application was in the middle of October, but Winsroyal erased my withdrawal history with the excuse uploading.

Therefore, I cannot see the withdrawal history in October, November and early December.

I don't know why Casino Guru has 7.7 points for this problem.

I think this online casino is a malicious scam site.

Dear tosukegreen,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Kristina

Thank you for reply.

This withdrawal application is a problem that has already been over two months.

The current withdrawal application is on December 8th, but it is because WINSROYAL has said that he should re -apply for withdrawal many times.

The first withdrawal application will be in mid -October, the second, November, and the third December.

As I wrote above, Winsroyal has reviewed the withdrawal system, and my withdrawal history in October and November has been erased.

Perhaps they don't want Casinoguru to point out this problem.

Dear Karatejudo,

Have you received your withdrawal from the casino yet?

Dear Kristina

WinsRoyal has not withdrawn money to me yet.

Thank you for your reply, Karatejudo. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Kristina

WinsRoyal completed its first withdrawal on December 27th.

I have already completed the KYC verification in October.

However, it took two months for WinsRoyal to approve the KYC verification.

And I applied for withdrawal after completing KYC in October.

In other words, 4 months will have passed by the time the first withdrawal is completed.

This withdrawal is an active bonus winnings.

I can only request withdrawals of $900 at a time, and about $4,000 has yet to be withdrawn.

This first withdrawal was also made after I mentioned that I was consulting with CasinoGuru via WinsRoyal's live chat support and email.

However, since the second and subsequent withdrawals have not yet been completed, I would like to ask for your continued support.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Karatejudo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.