Winpot Casino - Player's account and withdrawals suspended due to third-party deposit.

I initially opened an account and was given a bonus from which I won 1,000 that I wished to withdraw. However, I didn't have my wallet with me to deposit it to my card. I was told in order to withdraw my winnings, I'd need to deposit 200. I asked a friend to loan me the amount and she deposited it using her card. It took a while before a solution was provided and I continued playing, eventually accumulating up to 80,000. I decided to withdraw as I couldn't continue playing, but was informed that I could only withdraw 10,000 every 24 hours. Therefore, I withdrew 10,000 on June 22nd and did so every day until I reached 4 withdrawals, using the rest of my balance over a few days. No deposits arrived, so I reached out to inquire. The casino asked for my friend's documentation to verify her details and to confirm her knowledge about the deposit she made. I sent everything they asked for. From that point on, the process stalled for a supposedly 72-hour verification period that ultimately lasted a week before I received the first deposit of 10,000. The remainder was declined after the 72-hour period, and no one could tell me why. I was simply told to re-send my documents and wait for another 72 hours, despite this not being the first time all the documents had been sent and approved. This process repeated itself until they froze my account without any explanation. After almost a month, I was finally told that they wouldn't deposit the rest of my money because I had apparently committed a violation by depositing money with someone else's card. Even though everything had been approved and they had already made a deposit, they claimed this was a violation after the fact. My account remains frozen until now.

Dear Angela1208,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.winpot.mx/info/terms-and-conditions

"VI.- DEPOSITS AND WITHDRAWALS.

44. In order to use the Services, you must deposit funds into your WEB Site account, from a bank account owned by the Client. You will then be able to use these funds to place bets or participate in games. You can find more information on how to deposit, withdraw and transfer funds on the Deposits page of the Help section of the Website or manage it through our 24/7 customer service. Payments may not be made to accounts that are not the owner of the Client.

 Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

My question is if the info and doc have already been validated and a withdrawal deposit was made, validating that everything was correct, that tells me that there is no problem and then they bring me a month of purely long waits of 72 flushes, I actually die k It gives me a lot to think if it is a clause, it is stipulated and smoothed by them and if they reviewed and validated everything, it tells me that not the gay

Thank you for your reply.

I am sorry we could not be of more help on this occasion.

In the future, be sure to use only payment methods in your name to deposit in an online casino. Winnings from deposits made from a third-party deposit will not be honored.

Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.