HomeComplaintsWinorama Casino - Withdrawal difficulties.

Winorama Casino - Withdrawal difficulties.

Amount: €100

Winorama Casino
Safety Index:Below average
Submitted: 29 Oct 2019 | Case closed : 21 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

Maryana, a player from Italy, was not allowed to withdraw her winnings.

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5 years ago
Translation

It does not pick me up at my winnings

Automatic translation:
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5 years ago

Hello, Maryana.

 

Thank you very much for submitting your complaint through our website. It is hard to understand your issue, could you please specify your problem? Did the casino explain where is the problem with your withdrawal? 

 

Regards, Jozef

 

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5 years ago

This response was removed by Guru Admin

Edited by a Casino Guru admin
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5 years ago

Dear Maryana,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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