HomeComplaintsWinorama Casino - Uncertain case.

Winorama Casino - Uncertain case.

Amount: €1,200

Winorama Casino
Safety Index:Below average
Submitted: 18 Dec 2019 | Case closed : 17 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Silvia, a player from Italy, expressed her distrust in the casino actually paying out her winnings.

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4 years ago
Translation

I would like to understand the withdrawal between what will be confirmed.

I'm afraid it's a scam

Automatic translation:
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4 years ago

Hello Silvia.

 

Thank you very much for submitting your complaint. We are very sorry to hear about your negative experience. I am sorry, it is hard for me to understand your issue. Could you please specify your problem? Do you have any issues with the verification process?
If you are asking about general overview of the casino, you can find in our review that Winorama Casino should treat you fairly. 

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4 years ago

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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