The player from Italy had his withdrawal delayed due to incomplete account verification. The complaint was successfully resolved.
Winorama Casino - Player’s withdrawal has been delayed.
Amount: €400
Winorama Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Winorama Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Since March 26, I wait for my winnings of € 400 to be paid out. I have sent over 50 emails. The documents I sent 5 times always reply and 1 I sent it to my lawyer and 1 to the Federconsunatori and they always give the same answers. , then they tell me to send the iban code that I send 2 times today 15 April they still ask me for the documents, at two point I will report to the postal police and to the other authorities as already done previously now in the withdrawal box my mine no longer appears payout because the year taken away but me or the photos and all the emails I sent and received if diets a little professional and not scammers paid honestly
Automatic translation:
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4 years ago
Dear Pierluigi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
at this point I think you are playing their game making fun of people who invest money to spend some time as I have already explained I sent exact documents without any error six times in the end I asked for the iban code that I have sent as I printed it to the bank. I play at other casinos after 2 days I have the money credited to the card then this is an unrecognized casino and you know it so please kindly try them more professional you all. I made the claim you agree with the cheaters. I will also have to take this into account on my complaint good evening
Edited
Automatic translation:
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4 years ago
Thank you very much Pierluigi for your quick reply. I’m very sorry that you feel as we’re siding with the casino. The only thing we’re trying to do, is to help each player accordingly. Please check other complaints for Winorama Casino, and you will find that majority of them got resolved, even if the payments were delayed.
I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Pierluigi,
Thank you for providing us with the information we requested and your patience. We will now try to get in touch with the casino and find more information case.
