The player from Switzerland has requested withdrawal a week ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Hallo
I have been waiting for a withdrawal for a week now and he is all on hold.
I think this service does everything to drag out the process and not pay
Dear Haaach,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,
Best regards,
Petronela
Let’s wait for additional 7 days and if you don’t receive your winnings, we will intervene.