HomeComplaintsWinorama Casino - Player’s withdrawal has been delayed.

Winorama Casino - Player’s withdrawal has been delayed.

Amount: €600

Winorama Casino
Safety Index:Below average
Submitted: 10 Nov 2019 | Case closed : 28 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is struggling to withdraw his money. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I requested a withdrawal and it has not yet been credited to my card

Automatic translation:
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4 years ago

Dear Vincenzo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? Does the casino still communicate with you? Did you receive any explanation from the casino, and, if you did, could you forward it to me please? Was this your first withdrawal request? And what method you used?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Vincenzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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