The player from Italy is struggling to withdraw his money. We rejected the complaint because the player didn't respond to our messages and questions.
I requested a withdrawal and it has not yet been credited to my card
Dear Vincenzo,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? Does the casino still communicate with you? Did you receive any explanation from the casino, and, if you did, could you forward it to me please? Was this your first withdrawal request? And what method you used?
I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela