The player from Italy had their second withdrawal approved without bank details needed. The player received his withdrawal, therefore we marked this complaint as 'resolved'.
Winorama Casino - Player’s withdrawal has been approved without requiring bank details.
Amount: €300
Winorama Casino
Safety Index:Below averageSafety Index
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5.1
Winorama Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
I made a withdrawal on winorama ... after I had previously won more than 700 euros and it didn't let me withdraw ... now it has made me withdraw but without putting any data of my bank account
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4 years ago
Dear Mike,
Thank you very much for submitting your complaint. I‘m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you submitted any bank details when requesting your first withdrawal? Were your depositing and withdrawing methods identical? Furthermore, could you please confirm that you have received your winnings already? Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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4 years ago
Translation
I deposited the first time with my mastercard unicredite debit card the money I would like it in the same card linked to my bank account ... at the time of withdrawal they did not ask me anything if I wanted them or not I only arrived an e-mail that was approved but suspended for checks ... in my account so far no bank transfer has arrived and 6 days have passed, I still wait until Friday after which I will go to the postal police and through my uncle who is an interpol officer
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4 years ago
Dear Mike,
If your payment is "approved but suspended for checks" that means, that you need to complete KYC verification process. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Thank you in advance for keeping me updated about any outcome.
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4 years ago
Translation
They sent me an email that says textual words ... they would like a document released within 6 months that identifies my state of residence .... the identity card issued it to me in 2018 in the tax code that they released me recently there is written my residence in the balance there is not written my residence and the bank does not release me the average stock i oiu that send him the balance that corresponds to my account I can not do anything else and all my documents
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4 years ago
Dear Mike,
I would suggest contacting the casino and ask them if it would be possible to prove your residency address with a bill statement. I’m not familiar with regular documents in Italy, but have you tried this possibility (Electricity or Phone bill, Tax payment etc.)? Thank you in advance for your reply.
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4 years ago
Translation
I had my average stock sent, i.e. the annual statement of 2019 dating back to 31 12 2019, as requested by them within 6 months this is a very valid 4-month account statement unfortunately I have no bills registered more than a full account statement of 4 months ago I can not do indeed that it is an illegal thing bon could not even send it but I do a tear to the rule
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4 years ago
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They are waiting but they must necessarily verify it and a complete bank statement
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4 years ago
Please allow the casino some time to check the last document and keep me updated. Thank you.
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4 years ago
Translation
I sent all the documents on Tuesday after which they replied that they had problems and if for me a bank transfer was fine but I would have had to give them the swift code and I accepted the bank transfer and I sent the bank statement with the swift code circled since I had already sent and you could clearly see the swift code and the iban next to my residence .... now since then I have not received a reply or a bank transfer
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4 years ago
Thank you very much Mike for providing all the necessary information. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.
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4 years ago
I would like to ask the Winorama Casino to comment on this case. We would like to know, what should Mike do in order to fully verify his account.
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4 years ago
Translation
Dear Michael,
Thanks for contacting us!
My name is Amelia and I will be happy to assist you for all your needs.
I confirm that we received your Iban on 24/04/2020. The Payments Office will send you the winnings by 29/04/2020 tomorrow.
Do not hesitate to contact us also in live chat, by clicking on the "HELP" button.
We wish you a wonderful day and above all Good luck!
Cordially,
Amelia
Winorama.com Customer Service
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4 years ago
Hello Mike,
Could you please confirm, that you received your withdrawal?
If you don't reply within the next 7 days, we will consider your case to be resolved (you successfully received your winnings) and close the complaint.
