The player from Italy is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Giovanni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Was your account verified successfully in the past? Do I understand correctly that all your winnings have been accumulated from a Free bonus?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela