HomeComplaintsWinorama Casino - Player’s struggling to withdraw his winnings.

Winorama Casino - Player’s struggling to withdraw his winnings.

Amount: €800

Winorama Casino
Safety Index:Below average
Submitted: 03 Feb 2021 | Case closed : 18 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
3 years ago
Translation

He does not withdraw winnings


Automatic translation:
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3 years ago

Dear Giovanni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Was your account verified successfully in the past? Do I understand correctly that all your winnings have been accumulated from a Free bonus?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago

Dear Giovanni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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