The player from Romania is experiencing difficulties verifying his account and receiving the winnings. The player received his winnings, the issue was resolved.
Winorama Casino - Player’s struggling to receive his winnings.
Amount: €1,600
Winorama Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Winorama Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
I played winorama from my bank account the sum of 1550 € and I recovered back that is I won the amount of 1600 € and it always tells me the documents that I LeaAm I sent all the necessary documents passport bulletin my account the current invoice in my name form filled in and asks me Italian domicile and a current bill that I am in the European Union and I explained and told me that it is not valid as it is possible but my money is withdrawn from my account for the game has all the necessary documents told me that in 2 days I get money no answer gmail no They have no contact number always tells me wants domicile in Italy and the invoice I work in Italy and insures my company I'm still in the European Union I also sent the Italian tax code which says ee ok I'm waiting rasp thank you
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4 years ago
Dear Constantin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have started the verification process? Do I understand it correctly that you live and work in Italy? Do you have a proof of address made in Italy? Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Mia made me lose all of my card account and money that I won to culpa them who does not hide phone number and email to speak with customers for information coando conceals bizonio customers, yo, etc. and she always finds reasons she calls me once a number after I don't answer anymore and for this I lost all the money that is not in a state of trust and I made it clear that they are freaks and she's cheating me it's not fair I lose money immediately I get email to put money, after coando win nisuno does not answer you what to do to take, or for information so I understand that I have been screwed ok and they are latri. I also told them on email coando sends money to romania works with tax code and address where they are and not at problems even at casino coando games only document also works the police of Italy and French coando who ask for documents where working without a thousand questions they made checks and they were happy I also worked in Rome Fiumicino at the airport I can show the card to understand ok it works with the Romanian tax code and document and an address where I sleep that pays the company where they find their work neighbor who are in the European Union no problems only to them it works like this because I am not trusted I want money me that I lost on the card € 1550 nothing more and afterwards he didn't play this anymore and my desire thanks
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4 years ago
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For example, to put money back for play and win, ask the same questions and also do not raspundete to a right phone number but how it worked until now all documents mei 7 years for work in Italy are by profession carpientier nivelo 2 with contract in regula and worked all over Italy even in France only to them it does not work we understand that they are not trusted thanks I hope that the problem will be solved thanks
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4 years ago
Dear Constantin,
I’m truly sorry to hear about your unpleasant situation. Could you please confirm that I understood everything correctly? You lost all your accumulated winnings because you have been unable to verify your casino account? Currently you’re asking for your deposits to be refunded? Thank you very much in advance for your reply.
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4 years ago
Dear Constantin,
According to the last screenshot, you haven’t completed bonus wagering requirements. Could you please advise if you have redeemed a bonus?
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4 years ago
Translation
Mo they leave me I put only 600 € to see they give me no money starts them again with the same story with documents thanks but talks with them to put on my Iban with my name Sara easily to never get out of trouble and it turns out or cazo sensa problems that conceals everything from me documents for which they do not do so close all this story no
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4 years ago
Thank you very much Constantin for your quick reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hi Constantin,
I'm taking over your complaint. I will contact the casino to see if there is a solution to this problem. I would like to ask the Winorama Casino to reply to this complaint.
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4 years ago
Translation
He told me that he would give me money tomorrow. I hope it was solved.
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4 years ago
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I have to enter today 600 I have to wait I would say I enter today on the 29th and I am waiting ok I will let you know
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4 years ago
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Nothing has entered my bank account on the card, I have to wait for you, I think I have to enter 600 euros today and so far nothing has entered
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4 years ago
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Iv You saw he said that on the 29th he gives me money, that is, 3 days have passed, ok, and now he has postponed me for 4 or 8 days. taken out of that game 600 are no longer ok please solve the problem nicely or it's a spike but from my account I lost 1650 so far from my bank account and now I won 600 you see that nus correct seems to who I have to get to solve once problem with their self give a contact number to answer ok 
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4 years ago
Hi Constantin,
I looked at the screenshots. The casino support stated the payment would be placed on the 29th of April. This doesn't mean you receive the payment on the same day. The transaction has to be approved and processed and it could take a couple of days. As you can see on the second screenshot, you will have to wait 4-8 days to receive your payment. If you want to call the casino anyway, I found this phone number on the casino's website: +35722007792. I recommend you to wait up to 8 days and then let me know if you received the money.
now you see how things are
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4 years ago
Translation
Thank you for insisting on helping me
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4 years ago
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the number is from Cyprus and I call it rasp and it costs me 2 € a call I don't understand I think it's a sting today no bonus no date I put 300 euros and no bonus gave me how do sami see the transaction you need sami give money 600
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