HomeComplaintsWinorama Casino - Player’s struggling to receive her winning from No Deposit bonus.

Winorama Casino - Player’s struggling to receive her winning from No Deposit bonus.

Amount: €9

Winorama Casino
Safety Index:Below average
Submitted: 01 Apr 2020 | Case closed : 16 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany has redeemed No Deposit bonus. Afterwards, the player tried to collect the winnings but was unable to log into her account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Unfortunately I let myself be tempted when it was said that you would get seven euros.

I registered, my data was released. Could play with the seven euros and of course I got free spins. Typical curls. Came up to over 20 euros and then nothing worked! I can no longer access this page, cannot log in, nothing !!!

How to get the data of the citizens. Absolute scam

Automatic translation:
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4 years ago

Dear Manuela, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do that, please could you advise how the free spins have been activated? Did you receive them from the support? I have checked terms and conditions for €/£/$ 7 Free No Deposit bonus, but I didn’t find any Free Spins being part of this promotion. Thank you in advance for your reply. 

Best regards,

Petronela

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4 years ago

Dear Manuela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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