The player from Portugal is experiencing difficulties depositing funds into his account. We rejected the complaint because the player didn't respond to our messages and questions.
The website states that I have to make a deposit to withdraw, however whichever method I select gives an error, this leads me to believe that the website may not be legitimate.
Dear Diogo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand completely what the issue is. Could you specify which payment method you have tried? Are there any other payment methods available, that you would consider acceptable?
Are there any winnings being held by the casino that you wish to withdraw?
Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.
Best regards,
Petronela