HomeComplaintsWinorama Casino - Player’s requesting immediate payout.

Winorama Casino - Player’s requesting immediate payout.

Amount: €300

Winorama Casino
Safety Index:Below average
Submitted: 01 Apr 2020 | Case closed : 03 Apr 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player from Italy urges his withdrawal. After a closer examination, we rejected this complaint as unjustified.

Public
Public
4 years ago
Translation

I urgently request payment otherwise 24 hours have elapsed forwarding the police report and ask for the site to be closed

Automatic translation:
Public
Public
4 years ago

Dear Roberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their immediate assistance, but, before we do that, please could you clarify when your withdrawal has been approved? I hope we will be able to help you to receive your money as soon as possible. 

Best regards,

Petronela

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 years ago

Dear Roberto,

Once again, I’m sorry to hear about your negative experience. Since you have contacted the police post lawyer and finance guard regarding this issue, I won’t intervene. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding. 

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