HomeComplaintsWinorama Casino - Player’s inquiring about bonus terms and withdrawal options.

Winorama Casino - Player’s inquiring about bonus terms and withdrawal options.

Amount: €190

Winorama Casino
Safety Index:Below average
Submitted: 31 Mar 2020 | Case closed : 15 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Portugal wishes to withdraw his winnings from bonus play. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I can't get the money out. I deposited € 25, won € 25 bonus, however I already exceeded the amount, at this moment I have almost € 200.

When will I be able to get up? I started playing 2 days ago. Thanks

Automatic translation:
Public
Public
3 years ago

Dear Joao,

Thank you very much for submitting your complaint. I will try to help you as much as I can. Please forward me a link of the specific bonus that you have redeemed. Have you completed wagering requirements? Did you try to communicate this query with the casino? I will be waiting for your reply patiently.

Best regard,

Petronela

 

Public
Public
3 years ago

Dear Joao,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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