The player from Italy has received an email from the casino regarding available credit in his account. Unfortunately, the player couldn’t locate any. After a closer examination, we rejected this complaint as unjustified.
Winorama Casino - Player’s complaining about false email information.
Amount: €1,000
Winorama Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Winorama Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
---------- Forwarded message ----------
From: Antonino Passarello < anto.passarello76@gmail.com >
To: newsletter@dectumie.com
Cc:
Bcc:
Date: Thu, 26 Mar 2020 20:35:05 +0100
Subject: Re: You have credit ready for payment
I have not found any credit on the Winorama account of € 1,000 you are fake
On Wed 25 Mar 2020, 07:58 Account Support, Winorama < newsletter@dectumie.com > ha
Automatic translation:
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4 years ago
Dear Antonino,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify if you have opened an account in this casino? Have you expected any credit to be rewarded to you? Are there any funds being held by the casino? Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
So it's a fake, well, so we know how things work, thanks
Edited
Automatic translation:
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
