HomeComplaintsWinorama Casino - Player’s complaining about false email information.

Winorama Casino - Player’s complaining about false email information.

Amount: €1,000

Winorama Casino
Safety Index:Below average
Submitted: 27 Mar 2020 | Case closed : 31 Mar 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player from Italy has received an email from the casino regarding available credit in his account. Unfortunately, the player couldn’t locate any. After a closer examination, we rejected this complaint as unjustified.

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4 years ago
Translation




---------- Forwarded message ----------
From: Antonino Passarello < anto.passarello76@gmail.com >
To: newsletter@dectumie.com
Cc:
Bcc:
Date: Thu, 26 Mar 2020 20:35:05 +0100
Subject: Re: You have credit ready for payment

I have not found any credit on the Winorama account of € 1,000 you are fake

On Wed 25 Mar 2020, 07:58 Account Support, Winorama < newsletter@dectumie.com > ha

Automatic translation:
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4 years ago

Dear Antonino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify if you have opened an account in this casino? Have you expected any credit to be rewarded to you? Are there any funds being held by the casino? Thank you in advance for your reply. 

Best regards,

Petronela

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4 years ago
Translation

So it's a fake, well, so we know how things work, thanks

Edited
Automatic translation:
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4 years ago

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. 

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