The player from Portugal is claiming that the casino software is manipulated. We’ve rejected this complaint in our system due to lack of evidence.
Winorama Casino - Player is suggesting manipulated games.
Amount: €300
Winorama Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Winorama Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
They control the games because then we start to win and try to make withdrawals block the games the way we play and we don't have anything else! Until we have money and until we make withdrawals everything is normal wins if lost but it is balanced but then k come up to ta normal block games until we are left with nothing! Beware is only lies and in addition the big prizes and jackpot never go ok everything is from 200 € never go is just lies! Do not play, you are left with nothing and if you are lucky enough to take it off or take it off and never play it again or you will not win anything else! But winning something is very rare! They lack seriousness
Automatic translation:
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4 years ago
Dear Ana,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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4 years ago
Translation
Hello! I started to earn u by making withdrawals until they see it and this is registered in these games on their website from then on I didn't win anything anymore because they started to control the game and block the winnings! Check it out! Such a tb never gets more than 200 € and it's very rare! Check pf
Edited
Automatic translation:
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4 years ago
Please understand, that it is very difficult for us to proceed with this case without any supporting evidence. We would like to help you, but lack of evidence makes it impossible at this moment. Please, if you’ll come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. However, I will reject it now. Thank you for your understanding.
