The player from Italy complains about an uncertain issue. We rejected this complaint as we have no authority or jurisdiction for this kind of investigation.
Winorama Casino - Player is experiencing an undefined problem.
Amount: €10
Winorama Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, this is my misadventure. When I pay money on winorama, I am also withdrawn from many other companies.
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2 years ago
Dear debbie18136,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
Do I understand correctly that you experienced unauthorized transactions being taken from your account?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Dear debbie18136,
Could you please advise if you have tried communicating this issue with your bank directly? Were those funds debited from your bank and subsequently credited into your casino account?
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2 years ago
Translation
Hello it is not a problem of my bank the problem is that there is someone who has found a way to hook up to my card when I pay money or want to pay it to winorama. My bank has nothing to do with it. I have a reloadable card like many others and no one should afford to withdraw money without my knowledge.
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2 years ago
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But then what does it mean they are debited by your bank and subsequently credited to the casino account but what is that?
This is a serious problem. I pour on winorama these companies automatically hook up, who the hell they are I don't know, and they took money without my knowledge. Luckily my card was low. Luckily € 10 was stolen once Then I did the tests and saw what happens what does my bank have to do with it?
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2 years ago
Dear debbie18136,
If you became a victim of cyber crime and someone stole funds from your reloadable card it doesn't necessarily mean that it was the casino itself. Please bear in mind that you don't share your payment details with the casino directly but with the payment processor. Were those funds stolen or credited to your casino account, please?
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