Winorama Casino - Player is enquiring about refunds.

Amount: €961

Winorama Casino

Safety Index:Below average Submitted: 14 Apr 2020 | Closed : 30 Apr 2020

Closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is complaining about refunds which have not been granted. We rejected the complaint because the player didn't respond to our messages and questions.

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Domenico

Unregistered user

Italy

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5 years ago

OriginalTranslation

I paid almost 1000 euros, in less than twelve hours, and with the corresponding refund codes, but unfortunately I have not been refunded even half of what was due to me, I am complaining every day but to no avail, they don't answer me anymore the complaint I do not know where to turn ms I would like to report this site of cheaters and scammers thanks .... The site is winorama

Automatic translation:

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Petronela

Head of Complaint Resolution Center

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4 years ago

Dear Domenico,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem as I don’t understand what the issue is. Please could you elaborate? Have you tried to redeem a cashback bonus? I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

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Petronela

Head of Complaint Resolution Center

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4 years ago

Dear Domenico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Head of Complaint Resolution Center

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.