The player from Italy has deposited several times but didn’t receive a bonus. We rejected the complaint because the player didn't respond to our messages and questions.
Yesterday I made several deposits to play and I didn't get a 50 percent bonus
Dear Yamara,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the casino’s website for a 50% deposit bonus, but, unfortunately, I couldn’t find it. What I have found, was a list of restricted countries: "You warrant and represent that: you are not a resident of: USA, Israel, France, French Territories, Netherland, Belgium, Spain, Italy, Denmark, Bulgaria, Cyprus, Iraq, Algeria, Morocco, Jordan, Pakistan, Tunisia, South Africa, Australia, Iran and UK."
Since it appears to me that you are from Italy, I would like to ask you, if you have succeeded in opening the account as a player from Italy? Did you use a VPN (Virtual Private Network) to alter your location? I am not asking this to find out whether you’ve done anything wrong. Instead, I would like to know how the casino approaches their restricted countries. Thanks in advance for your response.
Best regards,
Petronela