Winorama Casino - Player cannot access the casino account anymore.

Amount: €10

Winorama Casino

Safety Index:Below average Submitted: 25 Oct 2019 | Case closed : 18 Nov 2019

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Mattia from Italy can’t access his account anymore. He is also unable to reach the support.

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Mattia

Unregistered user

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4 years ago

OriginalTranslation

They do not let me access my account telling me that it was temporarily blocked and contacting the support but there is no support and I was taken 10 € without reason

Automatic translation:

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Matej

Head of Data & Complaints

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4 years ago

Hello Mattia.

We are truly sorry that you have a bad experience in this casino. Could you please tell me more about your problem? How did you contact the support? I have tried to write an e-mail to the support, and they usually reply to me very quickly. What exactly has the casino told you?

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Matej

Head of Data & Complaints

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4 years ago

Dear Mattia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Matej

Head of Data & Complaints

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.