The player from Italy complains she has been waiting for her withdrawal to get processed for more than two weeks.
I have made the withdrawal request for more than two weeks, I have sent the documents via email but I have not received the payment, how can I do ??
Dear Laura,
Thanks for submitting your complaint and I’m sorry for your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? Firstly, did you claim any bonuses at this casino? If yes, could you let me know which bonus it was? Did you complete the KYC process (verification) successfully? Could you please forward any relevant communication (if any) between you and the casino to satrio.y@casino.guru? Thank you very much in advance for your reply.
Best regards,
Satrio