HomeComplaintsWinorama Casino - Long withdrawal process.

Winorama Casino - Long withdrawal process.

Amount: €70

Winorama Casino
Safety Index:Below average
Submitted: 20 Jan 2020 | Case closed : 06 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy complains she has been waiting for her withdrawal to get processed for more than two weeks.

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4 years ago
Translation

I have made the withdrawal request for more than two weeks, I have sent the documents via email but I have not received the payment, how can I do ??

Automatic translation:
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4 years ago

Dear Laura,

Thanks for submitting your complaint and I’m sorry for your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? Firstly, did you claim any bonuses at this casino? If yes, could you let me know which bonus it was? Did you complete the KYC process (verification) successfully? Could you please forward any relevant communication (if any) between you and the casino to satrio.y@casino.guru? Thank you very much in advance for your reply.

Best regards,

Satrio

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4 years ago

Dear Laura,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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