HomeComplaintsWinorama Casino - Delayed withdrawal.

Winorama Casino - Delayed withdrawal.

Amount: €400

Winorama Casino
Safety Index:Below average
Submitted: 29 Sep 2019 | Resolved : 18 Dec 2019
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Umberto, a player from Italy, is complaining that he has already been waiting for his withdrawal for more than 14 days. This case was successfully resolved.

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4 years ago
Translation

No money left after about 14 days from winning

Automatic translation:
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4 years ago

Hello, Umberto.

 

Thank you very much for submitting your complaint through our website. We are sorry to hear that they let you wait. Have you successfully passed through the verification process? 

 

We recommend you also check the e-mail spam folder; the casino may have sent you an e-mail specifying the kind of documents you need to send to them. This might include not only bank transfer details, but also your passport/ID, utility bill or other documents.

 

Best regards, Jozef

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4 years ago
Translation

Thanks to you, or contacted winorama telling me that it took about 9 days so on 14/10/2019 they should credit the winnings

The documentation I sent it all correctly

The only thing is that I can't find any contact, I can't find anything on the casino application

Automatic translation:
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4 years ago
Translation

Gentile Umberto,

Thank you for contacting Winorama Customer Service!

My name is Davide and for me it will be a pleasure to assist you in solving your case.

In order to perform an optimal service, we ask you to provide us with your username.

For any further needs, we invite you to connect with us in chat (live), or via email.

With regard,

David

The Winorama Customer Service

Automatic translation:
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4 years ago

Hello, David. 


You should be able to see Umberto's username just under his avatar. Let me know if you have any difficulties. Of course, it is visible only for you.


Best regards, Jozef

Edited by a Casino Guru admin
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4 years ago
Translation

Good evening I update you that the documentation did not receive it, they asked me to send it back with another email, I asked myself to warn me noooo

Let's hope there are no other hitches

Anyway I chat live on the app. of winorama

I do not see her

Automatic translation:
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4 years ago
Translation

Gentile Umberto,

Thank you for contacting us in chat!

We kindly invite you to send the documentation from your Gmail address.

Thank you for your cooperation!

Regards,

David
The Winorama Customer Service

Automatic translation:
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4 years ago

Hello, Umberto.

Please, inform us when your issue will be resolved.

 

Best regards, Jozef

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4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
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4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago

Hello, Umberto.

 

Have you send these documents to the casino as they required?


Best regards, Jozef

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4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago
Translation

After so much waiting and sending documentation in the end they paid me, I don't wish anyone such an experience, with other casinos everything is ok with winorama no !!!

Edited
Automatic translation:
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4 years ago

Dear Umberto,

 

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

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