Winnita Casino - Player’s deposit was not credited.

Good morning, I'm Dobre A**** N**** on 04/03/2024 or I made a postpay top-up of 23 euros on the Winnita platform and the money was withdrawn from my account but it didn't arrive on the Winnita account, I attach the copy of the payment made by them, or I tried to talk to them for more than 4 days and they told me that I still haven't received any response from the finance company, I'm already tired of talking to them every day and no one has given me a clear answer

Dear dobreadriannicolae37,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Good morning have you spoken to casinou Winnita??? I attach to you the payment made by them Casinou Winnita

Dear dobreadriannicolae37,

No we did not as we have to gather more information from the player first. Did you forward this screenshot to the casino as well?

Și Nick I also sent it to them and also the postepay account extrato I sent it to them because I asked

Dear dobreadriannicolae37,

Be sure to wait 1-3 weeks for the deposit to arrive after you forwarded all the documents to the casino as it takes a longer processing time to retrieve lost funds. Until then, please let us know only in case of any update.

Have you spoken to casinou Winnita?? What did he say??

Hello dobreadriannicolae37,

We have not as there is no reason to do it yet. Please wait out the recommended time frame as we make take steps only if it would take longer.

If I have not received the money in my account this is not a reason,??? This situation is very serious because I think I was stolen and I would like to report this otherwise I wouldn't have written my situation to you

Dear dobreadriannicolae37,

As I stated above, locating the lost funds may take up to even 3 weeks and it is a very common issue. Let us know by the end of next week if there's been any update and if still not, we will try to intervene.

Ok Nick I already spoke to my bank and I confirmed that my money came from Casinou Winnita and they do nothing to recover this money only complaints to the State Police I will do it to them because it seems that I have been scammed by them

Dear dobreadriannicolae37,

Forward your communication with the casino to nikolas.b@casino.guru.

Also mentioning it one last time, the time frame for resolving such issues may take up to 3 weeks.

Ok thanks, I'm waiting for your response, because it's not right to be scammed

Good morning, I'm Dobre A**** N***** or solved my problem with Casinou Winnita on my own because my bank intervened and solved the problem at Casinou Winnita thought I was joking, for the future guys stay away from the casino Winnita👎👎👎👎👎I don't recommend this casino Winnita 👎👎👎👎👎👎👎

Dear dobreadriannicolae37,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru