The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Winning.io Casino - Player’s withdrawal has been delayed.
Amount: €3,000
Winning.io Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Since February 27th, the payment of 3000 has not been processed and any queries via email or chat are only answered with stalling slogans. It is won money in sports, no bonus money etc! There seem to be scammers at work here and this gang of criminals should be locked up
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1 year ago
Dear Larskleem1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 year ago
Translation
In my opinion, it is absurd to wait 14 days or more for a ridiculous payout, in front of everyone. Because the account is fully verified ...., but I'll be happy to describe this case again in 9 days, because I don't believe that the whole thing will be settled by then
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1 year ago
Dear Larskleem1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
The payout of 3000 remained unprocessed, I then divided it into 500 each, which then worked! Therefore, as a response, do not make any payments over 500.-, they will not be processed, everything up to 500.- works
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1 year ago
Thank you for the update. Did you manage to withdraw all of your winnings? Or do you have any pending withdrawals left?
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1 year ago
Translation
Everything was paid out over 2 days at 500.- each! As advice for all players: pay out when 500.- are reached
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1 year ago
Dear Larskleem1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
