The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
Winning.io Casino - Player’s withdrawal has been delayed.
Amount: €3,900
Winning.io Casino
Safety Index:Above averageSafety Index
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6.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
It's a shame that casinos always stall if you win more than you deposit.
My account was fully verified and then it took 5 chats and more documents to be uploaded. I had even set limits that you can't actually remove at short notice, but oddly enough the support was able to offer it to me this time...
I'm starting the topic here, so that if I wait forever again, this time it won't happen again.
Automatic translation:
Public
Public
2 years ago
Dear MetXuray,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Dear MetXuray,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 years ago
Translation
Clarified - immediately after I mentioned - having started a Casino Guru thread.
thanks
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, MetXuray, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
