The player from Spain has chosen to deposit without a bonus, however, his winnings were confiscated due to breaking bonus T&Cs by playing Roulette. Unfortunately, this casino is closed, therefore we couldn't help the player.
Winnermillion Casino - Player has been accused of playing restricted games and winnings confiscated.
Black points: 300
Amount: €300
Winnermillion Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Justified complaint
UNRESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello good deposit in the casino multiple times. I withdraw 300 euros and they tell me that I have blown a rule that was that you could not play roulette. I did not just open a roulette game by mistake but I never placed a bet on roulette and it is unfair to be told that my 300 euros will never be received.
Automatic translation:
Public
Public
4 years ago
Dear Yureyure,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Before we move forward with this complaint, could you please confirm, that it is about Winnermillion Casino? I wanted to check their bonus T&Cs, and I found out that we’ve marked this casino as closed, and I didn’t manage to open their website.
Thank you in advance.
Best regards,
Kristina
Public
Public
4 years ago
Unfortunately, I am not able to access the Winnermillion Casino's website even after multiple attempts. Would you be so kind and post here a screenshot of the casino? Also, please forward me any relevant communication between you and the casino to kristina.s@casino.guru.
Public
Public
4 years ago
Translation
I can't access either and I don't know why but I see that I'm not going to receive anything from this casino.
Edited
Automatic translation:
Public
Public
4 years ago
Yureyure, I am affraid, that this casino is closed, at least from what we know. Unfortunately, under these circumstances we aren't able to proceed with further investigation and I am forced to close the complaint as 'unresolved'.
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
