The player from Germany has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We’ve rejected this complaint as per the player’s explicit request.
WinnerCasino - Player’s withdrawal has been delayed.
Amount: €350
WinnerCasino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I have had a payout since October 28th, 2022 (€350) and have not received any money to date. WinnerCasino sent me a payout email on October 28th, 2022, it says that the payout can take 7-21 working days! It's been 23 business days to date. I am fully verified with the casino and have submitted all the necessary documents! This is a real cheek!!!
Automatic translation:
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1 year ago
Dear malleman22,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello dear Casino Guru team,
I received an email from WinnerCasino.bet:
Hello,
We regret to inform you that your withdrawal has been canceled due to the following reason: Wrong payment details/zip code is not valid. The funds are now in your account, so please repeat the withdrawal with the correct details.
Thank you for your cooperation and understanding.
With best wishes,
IV
Customer Support Team
I've had my account for over 25 years now and when I make a profit I always double check before I cash it out! This casino is a scam and they don't pay out either. Anyway, thank you for your hard work! I will keep my hands off this online casino and also block myself there (cancellation)!!!
Automatic translation:
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1 year ago
Dear malleman22,
Thank you very much for the clarification. Do I understand correctly that you do not wish to proceed with this case any further?
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