The player from the United Kingdom had initiated a withdrawal on June 3rd, which had not been processed after two months, despite being informed that it would take 21 days. Communication with the casino had been frustrating. It was determined that the casino did not operate under a license and had a history of ignoring complaints. Consequently, the complaint was closed as unresolved, and the player was advised to avoid the casino due to its poor reputation.
WinnerCasino - Player’s withdrawal has been delayed.
Black points: 301
Amount: £1,400
WinnerCasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
WinnerCasino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 months ago
Public
Public
3 months ago
I started the withdrawal on 3rd of June , they told me 2nd July is 21 days since then no payment only excuses . They kick me out of the chat , they copy and paste the response , any complianțan are non delivered .
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3 months ago
Dear Redbee.9,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Is your casino account verified?
- Is this your first withdrawal from the casino?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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Public
3 months ago
Hi
Thank you for your response. Did they ever paid large sum of money.
My account has been verified and I had one withdrawal of £200 which took less than a week .
It sounds to me that could be years to wait based on reviews I read online .
I am not sure why is not possible to make a formal complaint. Why this is possible if they got their licence .
Thank you for your time .
Bianca ****
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3 months ago
Dear Redbee.9,
Regrettably, we determined the casino doesn't operate under a license at all.
I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of WinnerCasino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from WinnerCasino. I wish I could be of more help.
The casino can reopen this complaint anytime.
