WinnerCasino - Player’s withdrawal from Winner Casino is delayed.

Hello, I’ve made a withdrawal from winner casino on 07-05-2024. My account has been verified since may and the deposit is still pending. The live support copy and pasted the same message that I should wait patiently but I have never seen a withdrawal pending for 3 months.

ive got 0 response from the support through the mail. I’ve written 3 emails and the latest was about a month ago.

I don’t think they will pay out the money. I’m very sad about the situation. I really thought that I will be able to use the funds that I won fairly. I hope you guys can do something about it. At least message the casino. Thank you in advance

Dear piotrsalecki1, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?  

Thank you in advance for your cooperation and reply. 

Best regards, 

Veronika

Sending you the screenshot right now

I have not received any emails from you yet. Could you please check if you sent the screenshot to the correct address? It's veronika.l@casino.guru.

Dear piotrsalecki1,

Thank you for the screenshot.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for WinnerCasino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from WinnerCasino. I wish I could be of more help. 

The casino can reopen this complaint anytime.