WinnerCasino - Player's unable to access the casino website.

Hi there,

Since the 12th of may I can not reach the website of winnercasino.bet . I also cant reach them via mail or anywhere. I still have some money in my wallet I would like to withdrawal but its not possible now.. please help!

Dear Anisse,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinnerCasino.

I tried to check the casino website, but it seems the website is not accessible for the time being.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long you are a player of the casino? When did you last communicate with the casino and what was it about?

Did the casino announce they will close down or they will interrupt their service?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Thomas,

I will answer your questions down here.

I have been using the website for 6 months or so. The last time I communicated with an agent of the casino was last week. It was about a known bug from their website where players sometimes won't get their wins from a winning game. They try to give less money back, but with a solid argument I always get what belonged to me.

The casino never mentioned any news about closing their website. They even told me they were working on that bug I mentioned above.

Hopefully I answered your questions.

With kind regards,

Anisse

Dear Anisse,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of WinnerCasino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from WinnerCasino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.