The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
WinnerCasino - Player’s deposit has never been credited into his account.
Amount: €25
WinnerCasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
WinnerCasino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Money deposited with bonus code via giropay, canceled at the casino. But money is gone from my account and the bank says it's paid when asked. Casino cares little
Automatic translation:
Public
Public
2 years ago
Dear Polat,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind as to forward any relevant communication between you and your bank to kristina.s@casino.guru? Alternatively, you can post it here.
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it as well.
Thank you in advance for your reply.
Best regards,
Kristina
