WinnerCasino - Player's asking for a deposit refund.

Winnercasino.bet ist ein illegal operierendes Casino. Es hat weder die behauptete Lizenz noch gibt es die Firma Winbet Limited in Griechenland oder Zypern. Alle Gelder werden in betrügerischerischer Absicht eingestreift.

Gem. Geld in der österreichische Gesetz Lage und dem österreichischen Konsumentenschutz sind sämtliche Transaktionen ungültig und zurück zu bezahlen.

Dear SeargentSlotty,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Do I understand correctly that you are asking for a deposit refund because the casino doesn't have a verifiable license?

Looking forward to hearing from you.

Best regards,

Kristina

Ich verlange eine Rückerstattung aller Einzahlungen weil das Casino die behauptete Lizenz NICHT hat, weil der Betreiber WinBet Ltd ein Fake Name ist und weil das Casino gestohlene Spiele benutzt (Bitte sehen sie den Quellcode der einzelnen Seiten an) NETENT offizielles Modul ist casinomodule.com und nicht avhajjnabajk27.casino

ausserdem ist in Österreich online Casino illegal und allein schon deswegen ungültig. Die AGB der Betreiber sind irrelevant weil für mich österreichisches Konsumentenschutzgesetz gilt.

Thank you very much for your reply, SeargentSlotty. We accept the situation when the casino allows players from any country to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries (or in this case from a country they do not have a license for) to deposit and play, they should pay out their winnings as well. If the player loses their winnings willingly, we don't think they are entitled to a refund. Unfortunately, we have no authority to enforce the legality of Switzerland's rules.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here, but feel free to correct me if I am wrong.

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Dieses Casino ist ein Betrug. Es hat GAR KEINE Lizenz. Die CEG hat mir bestätigt, dass sie keine Lizenz haben obwohl sie das behaupten. Die Spiele sind gestohlen. Die Software ist NICHT lizensiert, das kann man am Quellcode der Website erkennen. Die Betreiberfirma „Winbet Limited" gibt es nicht. Da es sich hier eindeutig um Betrug handelt sind alle Gelder zurückzuerstatten.

I fully understand your frustration, however, I am sure you will agree with me that the player is the only one who is responsible for creating an account and depositing money. Even if the casino had fake games, it was still your choice to play here. In this case, I can only recommend that you do more thorough research before creating an account and choose to play in casinos that accept players from your country and hold the necessary license if that is your preference.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.