The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player decided he was no longer interested in our help, therefore we rejected this complaint.
Winnerama Casino - Withdrawal of player's winnings has been delayed.
Amount: €4,000
Winnerama Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hey! Repatriation seems impossible. Five business days are spent waiting for the repatriation to be approved, after which more documents are required. The same rally continues week after week. I submitted my first withdrawal request on 26 August 2022, my account was confirmed on 27 August 2022. After this, the repatriation was canceled twice. Casino Guru I hope you could help me finally get my withdrawal through?
Automatic translation:
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2 years ago
Dear Lekkeri,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Thank you for your reply, Lekkeri. Do I understand correctly that this was your first withdrawal attempt?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
