The player's unable to access his account as his resident country became restricted. The complaint was rejected as the player stopped responding.
Winnerama Casino - The player's unable to access his account.
Amount: R7,000
Winnerama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Winnerama Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
yesterday everything was fine but this morning a try to log in all it gives me is error code (Error 1009 Ray ID: 710e095f6f1306e7 • 2022-05-25 11:47:29 UTC
Access denied
What happened?
The owner of this website (www.winnerama.com) has banned the country or region your IP address is in (US) from accessing this website.) why my playthrou is done now i need to make a deposit to be able to withdraw my winnings but now i cant
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2 years ago
Hello marilyn,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winnerama Casino. Please allow me to ask you a few more question before we would move forward.
Did you have any real balance on your account? Was your account verified in the past? Did you try to contact the casino with this issue and if yes, what did they respond?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Good day on registration thy gave me free spins so i played with that until my playthrough was complete they took there money and gave me wats left . i won again about 13000 and played with that for a few days lost again 11000 but I win back 7000 so i kept that until my pay day so that i can make a deposit than i can withdraw my winnings but now i cant go onto the site and i am in cape town SA not in us like the error code say
i try to make contact with the casino but with no success cant even go on there website
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2 years ago
Hello marilyn,
Are you entirely sure that the country of your residence has been blocked? Isn't it just a temporary issue with the website?
If they really blocked your country, they should definitely pay out the remaining balance on your account unless it was just a no deposit bonus without any deposit ever made.
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2 years ago
good day i really don't know if it is just a temporary thing with the website or not .it still gives me this message (Error 1009 Ray ID: 710e095f6f1306e7 • 2022-05-25 11:47:29 UTC
Access denied
What happened?
The owner of this website (www.winnerama.com) has banned the country or region your IP address is in (US)
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2 years ago
Hello marilyn,
Could you please advise how long have you been playing in this casino? Did you register as an SA player and was your account ever verified?
