Winnerama Casino - Player believes that their withdrawal has been delayed.

I won a bonus of 200 euros at the casino, I did the rollover and I got 100, which the casino allows me to withdraw, I did everything they asked, I checked the account, I made a deposit, every week it was a different problem, today they denied the withdrawal again, again document, I sent a message to support, I sent everything only, only they mysteriously removed the support icon, I already sent several messages to support without return

Dear Aleh2684,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is already verified, they asked me to verify it twice, they keep asking for something different

case solved i got the money

Awesome news, Aleh2684. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.