WinMonaco Casino - Player has been accused of opening multiple accounts.

They lied to me saying I opened 2 account in the space of 16 seconds why would I do that they just took my winnings they fraudulent

Dear Mohammed, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs and I found this:

„3.29 The player creating a duplicate account at WinMonaco ,

all his account will be immediately suspended, and winnings will be forfeited."

Please, could you indicate whether you have accumulated winnings from a bonus play or real money only?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here)?

Looking forward to hearing from you.

Best regards, 

Kristina

Thank you very much Mohammed for your email. I still haven't received any communication between you and the casino. Could you please forward it as well, if possible? I would like to see the message where the casino accused you of opening 2 accounts.

Also, you haven't answered if you played with any bonuses or real money only.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Mohammed, thank you for your email. Please, specify whether you claimed any bonuses, or not. All requested information is essential if we wish to proceed with the case.

Again, I'd like to kindly ask you to reply to this thread and not by sending us emails. Thank you very much for understanding.

I did not claim any bonuses

Thank you very much Mohammed for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mohammed,

I looked at your complaint and will do my best to help you. I would like to invite Winmonaco Casino into this conversation. Casino, can you please specify what is the problem with this player's case?

This casino is not even responding I’ve read loads of reviews that soon as someone wins they block the account and say the customer opened 2 accounts it’s a bit of a coincidence that everyone opens 2 accounts people are not stupid I want my winnings stop robbing people it’s not a good way to deal with customers and cheat them out to not pay, casino guru you guys need to put a stop to this casino doing these illegal acts just so they don’t pay people’s rightful winnings

We would like to ask the Winmonaco Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi .

Has you know , This opened , not only 1 account , but Several accounts ! and even when we closed this accounts this player was immediately opened other account to continue playing with bonus etc...

This player made Several ChargeBacks to other Brands , this was informed by the Processing Payment System .

This player are fraudulent .

Please Casino.guru, take care about it and close also this Dispute.

Proof of Multiple accounts from the same player !

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.