The player's account got blocked without prior notice. The complaint was rejected as the player had no funds on his account.
Winmasters Casino - The player's account got blocked.
Amount: ??
Winmasters Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Winmasters Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
hello I hope you are all well, I could see that this casino has good betting opportunities and I saw here some reviews that it is a good casino, my case is that my user was blocked without any prior notice, I sent my documents for verification, and I had no response, I sent two e-mails and I have not had a response so far.
Automatic translation:
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2 years ago
Hello Renatosnayder,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winmasters Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when you are registered in the casino? Did you play sports betting or casino games? Did you use any bonus when played in the casino? When exactly did they close your account and did they respond to you since?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
hello, I signed up for Winmasters on 7/2/2022 on July 2nd, I did not make any deposits and did not use any of their services, as I was waiting for my account to be verified with my documents, I had no problems with my documents in other casinos, everything is normal, I sent two emails to them to find out why they didn't answer me, I realized that I was blocked about 3 days ago, I'm just not sure of the exact date!
Automatic translation:
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2 years ago
Dear Renatosnayder,
Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If there are no funds held by the casino, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Nick
