The player from Sweden is struggling to receive his withdrawal due to technical problems with the payment provider. The player received his withdrawal.
Winludu Casino - Player’s having difficulties withdrawing his winnings.
Amount: €1,700
Winludu Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Winludu Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Dear Joakim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. From your screenshots, it seems that the casino is trying to resolve this issue. I would like to point out, that it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding and for keeping us updated.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hi, the problem is solved today, now had the money in the account. 🙂
Automatic translation:
Public
Public
3 years ago
Fantastic news, Joakim! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
