Winludu Casino - Player’s complaining about not receiving deposit bonus.

I made my deposit in Winludu expecting to receive my welcome bonus that they offered me, there was no menu to claim it before depositing so I only made my deposit and the bonus never appeared, I wrote to the casino 3 times but the support is never online and never They contacted me to give me an answer as to why I did not receive my voucher, I sent my documents to verify myself and be able to withdraw my money but they do not verify the documents either.

Dear GlucosaAntano,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and please forward me a link to the bonus you wanted to activate? Could you please confirm that your deposited amount has stayed untouched?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thanks Kristina, I just sent you an email with the requested information.

I cannot send you the bonus link since I did not activate any, I should have activated the first deposit bonus and it was not credited.

GlucosaAntano, thank you very much for your reply and email. Could you please clarify whether you have already started playing with your deposit or not? Has the whole deposited amount remained untouched?

The deposited amount remained intact, I did not play any game before or after depositing

Thank you very much GlucosaAntano for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear GlucosaAntano,

I’ll be taking care of your complaint from now on. I’ll try my best to resolve the issue.

I’d like to invite Winludu Casino representative to join this conversation.

Dear Winludu Casino,

Could you please look into the issue and let us know why GlucosaAntano did not receive a bonus after making a qualifying deposit?

Hello GlucosaAntano,

We sincerely apologize for the delay in granting the bonus.

Please be advised that your bonus has been credited and the account verified.

Good luck playing your favourite games at Winludu.

Best regards,

Winludu Team

Thank you, Winludu Team, for your reply.

Dear GlucosaAntano,

Could you please confirm that the issue has been in fact resolved?

Problem solved, bonus credited, thank you very much.

Thank you, GlucosaAntano, for confirming and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru