Winit Casino - Player’s account closure request is delayed.

I have been trying to close my account with this casino for 4 months!

I have already sent at least 10 emails to the email address provided by customer service!

I've been doing this since July!

In the attachment, I have listed the emails up until October!

I want to self-exclude due to gambling addiction, and I wrote this in my emails too!

To this day, I have not received a reply!

On the contrary!

I receive promotional emails and text messages daily!

It would be great to have a solution to this problem!

Dear Mausbau9,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling Section and I found this:

PLAYER SELF-EXCLUSION

If you are concerned about your gambling behavior, you may choose to lock your gaming account. During this time, we will also take all reasonable steps to ensure you do not receive any promotional material.

If you have any concerns about your activity, please consider one of the following options:

A minimum of 24 hours cooling off period

A minimum one month self-exclusion period

To change these settings, please contact our 24/7 Support Team.

Do I understand correctly that you still have access to your casino account? Could you please forward me the specific self-exclusion requests that you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Mausbau9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I will forward the self-exclusion requests to you via email!

Thank you for your reply, Mausbau9. Could you please advise if the casino support instructed you to contact maya@winitinfo.bet with your request? Please forward me a message in which you received this information.

Furthermore, you haven't clarified if your account is still accessible.

Hello my account is still accessible!

Message support attached!