WinGuru Casino - Player wishes to close her casino account.

I forgot the username and password. And I want to delete my account.

Dear Vanda,

Thank you for contacting us. If you remember which email address you have used for the registration, it should be enough. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence.

I would recommend sending an email including all the relevant information to support@winguru.lv.  In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Dear Vanda,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I really want to close the account.

Have you followed my advice from the first reply? Please send an email to support@winguru.lv. Looking forward to hearing from you.

Dear Vanda,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes, I plan to cancel my account forever.

Have you followed my advice from the first reply? Please send an email to support@winguru.lv. Looking forward to hearing from you.

Dear Vanda,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.