HomeComplaintsWingdas Casino - Player unable to delete casino account.

Wingdas Casino - Player unable to delete casino account.

Amount: ??

Wingdas Casino
Safety Index:Very low
Submitted: 13 Jul 2023 | Case closed : 03 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Brazil is having difficulty deleting his casino account as the platform allegedly doesn't provide the option for it. We closed the complaint becuase the player stopped responding.

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10 months ago
Translation

I would like to delete wingdas account and they don't make it easy they say there's no way to delete it through the platform

Automatic translation:
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10 months ago

Dear tfeitosa615,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wingdas Casino.

I checked the casino website and it seems there are no guidelines as to how to close or delete your account on the website. Could you please explain the reason why you want your account deleted?

Thank you very much in advance for your reply.

Best regards,

Tomas

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10 months ago
Translation

The platform doesn't have many game options and it's also a platform without trust, I see a lot of cases where the money goes away and I want to block or permanently delete

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10 months ago
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They completely deny the exclusion forces the player to stay on the platform

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10 months ago

I understand if you are dissatisfied with the casino platform.

Have you considered a service that blocks your access to the website altogether? Is that an option for you?

Could you please send me the correspondence you had with the casino on the topic? Please send me any relevant emails or chat transcripts between you and the casino where you discussed the closure of your casino account with the casino to my email at tomas@casino.guru

I'll await your reply.

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9 months ago

Dear tfeitosa615,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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