WinGaga Casino - Player’s withdrawal has been delayed.

Hello I am waiting for a withdrawal originally made on November 16th of €500. Wingaga told me that it would be processed within 3 working days but it was not done, it arrived on the weekend, so on Saturday November 23rd, the Wingaga site does not mention a delay but says that they do not process withdrawals on weekends in accordance with their general conditions. Unfortunately I cancelled the withdrawal to bet and I made another withdrawal of €500 on Monday November 25th, today the same thing, the 3 working day deadline has passed and they are doing the same thing again. Could you please ask them to process the withdrawal and stop playing with the players? Thank you

Dear samirakdim2,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Are your withdrawal requests being canceled? Or is this complaint about the length of the withdrawal process?

I will be waiting for your reply patiently.

Best regards,

Kristina

Hello Kristina, thank you for your message. The problem is simple, the Wingaga site is delaying payments. My last withdrawal request was dated November 25, 2024 for €500, it's Friday the 29th, more than 3 working days, and they haven't paid. It's going to arrive on the weekend tomorrow and they're going to tell me no processing on the weekend. Thank you for your help, I'm disappointed.

Thank you for your reply, samirakdim2. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Hello! Thank you for your feedback.

We have reviewed your situation. The withdrawal request from November 25 was declined due to incorrect details provided on your side. Please double-check your payment information to ensure it is accurate.

Your withdrawal requests from December 2 and 3 are still under review. We understand how important timely payments are for you and will do our best to process them as soon as possible. Thank you for your patience and understanding!

If you have any additional questions, please don’t hesitate to contact us via email mike@wingaga.com

Best regards,

WinGaga Team.

Good morning

Thanks for your response. I have already validated a withdrawal with success that of November 15 received on November 20. These are the same details for other withdrawals from the same bank account. There are still three withdrawals of €500 pending and the oldest is from December 1.

I thank you, please, for processing the oldest one because we are still going beyond 3 working days.

thank you, it is during these moments that we judge the reliability of an online casino. Sincerely

Hello samirakdim2!

I was informed that your last three withdrawal requests were approved yesterday!

Best regards,

WinGaga Team.

Good morning I inform you that I received €1500 today! and I thank the Wingaga casino which has proven itself to be trustworthy! thanks to their team. There is still €940 to pay but I trust them completely. Thanks to Casino Guru for your help. Sincerely

Hello everyone,

Thank you both for your replies.

samirakdim2, can we now consider this case resolved or do you wish to keep it open until you receive the remaining winnings?

Hello Kristina

yes its good thank you !!

good day

Dear samirakdim2,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru