The player from Greece has been waiting since September 6th for a 50 euro withdrawal and feels distrustful toward the casino after this extended delay.
Since the 6th of September, I have been waiting for a withdrawal of 50 euros. I played as a test at this casino, but honestly, I now feel like they are mocking me. I don't know if I can trust them anymore and play again.
Hello eyasalonika,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinGaga Casino. Please allow me to ask you a few more question before we would move forward.
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
My account says no verification needed when I go into my account details. It was with my own deposit. I talk to the casino almost. every day. and every day I get the same response that everything is ok with my withdrawal and that it will be processed soon as they informed the finance department about the long delay
Dear Eyasalonika,
As the recommended 14-day time frame for the withdrawal has now passed, could you please confirm whether the funds have arrived or if there have been any updates regarding your case? If the issue remains unresolved, kindly forward any communication between you and the casino to nikoas.b@casino.guru.
I look forward to your response.
Kind regards,
Nick