WinGaga Casino - Player's withdrawal has been delayed.

Since the 6th of September, I have been waiting for a withdrawal of 50 euros. I played as a test at this casino, but honestly, I now feel like they are mocking me. I don't know if I can trust them anymore and play again.

Hello eyasalonika,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinGaga Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account says no verification needed when I go into my account details. It was with my own deposit. I talk to the casino almost. every day. and every day I get the same response that everything is ok with my withdrawal and that it will be processed soon as they informed the finance department about the long delay

Dear Eyasalonika,

As the recommended 14-day time frame for the withdrawal has now passed, could you please confirm whether the funds have arrived or if there have been any updates regarding your case? If the issue remains unresolved, kindly forward any communication between you and the casino to nikoas.b@casino.guru.

I look forward to your response.

Kind regards,

Nick

Dear eyasalonika,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.