The player has deposited money into her account, but the funds seem to be lost. The casino informed us, that the funds were credited to her account, however, she never confirmed it.
Winfest Casino - Player’s deposit has never been credited into her account.
Amount: €10
Winfest Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello since January 4th, 2021 I'm waiting for my instant deposit of € 10. I uploaded everything to it but it just doesn't move.
Automatic translation:
Public
Public
3 years ago
Dear Diana1323,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your deposit hasn’t been credited to your casino account? If this is the case, the best thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process that takes one month approximately.
Please let me know if there is anything else I could do for you in the meantime.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello Diana
On January 4th you made two deposits of 10 EUR each. One deposit was credited to you immediately on January 4th and the second deposit was credited to you on January 8th due to a technical delay.
Both deposits are therefore in your account, you can also see this in your player account under the booking history. (https://www.winfest.de/de/buchungen)
We apologize for the inconvenience and the delay.
With kind regards
Lisa
Automatic translation:
Public
Public
3 years ago
Hello,
Lisa, thank you very much for taking the time to investigate what happened. I am glad to hear this news.
Diana1323, would you be so kind and confirm that your deposits have been credited? Can we consider this case resolved and close it?
