HomeComplaintsWinfest Casino - Player's complaining about casino bonus.

Winfest Casino - Player's complaining about casino bonus.

Amount: €10

Winfest Casino
Safety Index:High
Submitted: 17 Sep 2020 | Case closed : 07 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player's complaining about bonus availability in Ukraine. We rejected the complaint as the player was non-responsive.

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4 years ago
Translation

no deposit bonus 10 euros does not work, do not give out to players from ukraine

Automatic translation:
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4 years ago

Dear Руслан ,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Could you please specify which bonus are you talking about? I've checked the casino website and did not find any 10€ bonus there. Did you receive the promotion through e-mail or in some different way? Do you have already account in the casino? Looking forward to your answer.

Best regards,

Nick

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4 years ago

Dear Руслан,

We haven't receive any answer from you yet. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

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4 years ago

We are now rejecting the complaint.

Edited by a Casino Guru admin
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