The player's complaining about bonus availability in Ukraine. We rejected the complaint as the player was non-responsive.
Winfest Casino - Player's complaining about casino bonus.
Amount: €10
Winfest Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
no deposit bonus 10 euros does not work, do not give out to players from ukraine
Automatic translation:
Public
Public
3 years ago
Dear Руслан ,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Could you please specify which bonus are you talking about? I've checked the casino website and did not find any 10€ bonus there. Did you receive the promotion through e-mail or in some different way? Do you have already account in the casino? Looking forward to your answer.
Best regards,
Nick
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