The player's complaining about bonus availability in Ukraine. We rejected the complaint as the player was non-responsive.
Winfest Casino - Player's complaining about casino bonus.
Amount: €10
Winfest Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Winfest Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
no deposit bonus 10 euros does not work, do not give out to players from ukraine
Automatic translation:
Public
Public
4 years ago
Dear Руслан ,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Could you please specify which bonus are you talking about? I've checked the casino website and did not find any 10€ bonus there. Did you receive the promotion through e-mail or in some different way? Do you have already account in the casino? Looking forward to your answer.
Best regards,
Nick
