WinExch Casino - Player’s account issues remain unresolved.

Dear proach559,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinExch Casino.

Please note we might not assist you with sports-betting related issues. Our focus is on online casinos, and we lack insight in issues related to sports-betting activities.

Please understand that when your verification failed you won't be able to withdraw any winnings. You should always use only your own funds when depositing in an online casino using bank account under your name, and filing out your profile in the casino using your own personal information. If you fail to do so you might face issues in any online casino, with which we might not be able to assist.

Please note online casinos can refuse to give you bonuses. We might not compel online casinos to issue any bonus to you nor penalize online casinos if they fail to do so.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your account currently accessible to you?
• What reason for account closure did you give to the casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear proach559,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.